Customer Service Policy

Official Service Channel

The only official customer service communication channel of our website is the dedicated Contact page. All order consultation, logistics inquiry, return refund application, product consultation, policy question and website feedback need to be submitted through this unified channel. We do not provide other independent offline or third-party social platform customer service entrances.

Service Scope

Our customer service team covers full-link pre-sale, in-sale and after-sale services, including product ingredient consultation, usage guide inquiry, order status checking, logistics progress follow-up, return refund procedure guidance, policy explanation and website function feedback processing.

Service Response Rule

Our customer service team will process all user messages submitted via the Contact page in order of receipt. We guarantee to reply to all valid customer consultation tickets within normal working hours and solve user shopping problems pertinently.

Service Standard Specification

Our customer service adheres to fair, polite and professional service standards for all global customers. All services follow official website unified shipping policy, refund policy and privacy policy without private customized commitments beyond official regulations.

Unacceptable Service Requests

Our team has the right to refuse unreasonable malicious refund requests, repeated invalid harassment messages and illegal demand proposals that violate official website regulations and local network management rules.

 

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